Frequently Asked Questions

Ordering

Please make sure to check the tracking information that was provided to you, via your shipment confirmation email, to see most recent activity on your package. You can find and track your package here: Order Lookup 

It takes 1-3 business days for processing, 7-10 business days to receive your product. Please review our shipping policy for more information.
To find your order status, you can track your package here: Order Lookup

If you didn’t do the following, you could be experiencing shipping delays:

1. Verify your shipping address at checkout. (Please not that your billing address can be different from your shipping address.
2. Include your apartment number or suite number on the second line of your shipping address.
3. Verify you have entered your email address correctly, so that we can reach out just in case.

Always make sure to do these three things when ordering so we can make your experience as seamless as possible!
If you’re wondering where your package is, you can find your tracking number and track your package here: Order Lookup

You can find your tracking number and track your package here: Order Lookup

Returns and Exchanges

We will replace all defective units with a new item for up to one year after initial purchase. We do not accept used products for return.

If you have any questions about your order, we’re happy to assist you! You can reach out to us by clicking here: Order Lookup and filling out the form. If you’re having trouble with the form, you can contact us at 1-877-630-9788.

Shipping

Unfortunately we do not offer international shipping at this time.

No, your shipping costs will be displayed at checkout. Shipping costs vary by destination. For more information please review our Shipping Policy.

Yes, orders will receive a shipping confirmation email. Once an order ships a confirmation email will be sent containing a tracking number and link for the tracking history.
You can find your tracking number and track your package here: Order Lookup. Your tracking number will be listed under “Product” after your shipping details.

If you didn’t do the following, you could be experiencing shipping delays:

1. Verify your shipping address at checkout. (Please note that your billing address can be different from your shipping address.
2. Include your apartment number or suite number on the second line of your shipping address.
3. Verify you have entered your email address correctly, so that we can reach out just in case.

Always make sure to do these three things when ordering so we can make your experience as seamless as possible!
If you’re wondering where your package is, you can find your tracking number and track your package here: Order Lookup

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